Shipping Policy
Last Updated: June 14, 2025
Your Order’s Journey, Crafted with Care
Every time you place an order with Henselprints, you begin more than just a transaction—you begin a story. And like all good stories, it unfolds with care, purpose, and attention to every detail from start to finish.
We proudly ship across the United States, delivering our made-to-order pieces to homes and mailboxes in every corner of the country. Whether you live in a bustling city or a quiet rural town, if your address is serviced by USPS, we can reach you. (At this time, we do not ship internationally.)
To keep things simple and transparent, we charge a flat shipping fee of $4.99 on all orders—no matter your location, quantity, or order value. You’ll always see your complete total at checkout, with no hidden fees. Occasionally, we run promotions with free shipping offers—be sure to join our email list so you don’t miss those special moments.
Since we custom-print every item with care, your order begins its journey shortly after checkout. Most orders are processed within 1–3 business days, after which we ship using trusted carriers like USPS. Once shipped, standard delivery takes approximately 3–6 business days, meaning your item typically arrives within 4–9 business days from the time you placed your order.
For example: if you order on a Tuesday, we’ll likely begin printing on Wednesday or Thursday, ship out by Friday or the following Monday, and your package will likely arrive between the following Tuesday and Thursday.
As soon as your package ships, we’ll send you a confirmation email with a tracking number, so you can follow its journey. If your tracking hasn’t updated or you suspect something’s off, just let us know—we’re always here to help.
In the rare case your package arrives damaged, we understand how frustrating that can be. Simply email [email protected] within 7 days of delivery and include a photo of the damage. We’ll take care of it—either with a replacement or a full refund, depending on your preference.
If your package hasn’t moved or shown updates for 10 days or more, please reach out. We’ll work with the carrier to investigate and provide a fair resolution.
Changed your mind? We offer a 12-hour cancellation window after your order is placed. If production has already begun (especially for personalized pieces), we may not be able to cancel, but we’ll do our best to find a solution that works for you.
Questions? Concerns? Just want to check in on your order? Our small but dedicated team is here Monday through Saturday, 9:00 AM to 5:00 PM (CST). When you reach out, you’ll talk to a real person who genuinely cares.
📧 Email: [email protected]
📞 Phone: +1 (304) 222‑0728
🕘 Support Hours: Mon–Sat, 9:00 AM–5:00 PM (CST)
Thank you for trusting Henselprints. We take pride in delivering more than just apparel—we deliver your moments, your gifts, and your stories. We’ll make sure they arrive safely, beautifully, and on time—because your story matters to us.
